The Robert Koch Institute is working on making its website accessible in accordance with the Disability Equality Act (BGG) and the Barrier-free Information Technology Ordinance (BITV 2.0). A test by the independent BITV test organisation is currently underway and the test results will then be published here.

Status of compatibility with the requirements

This website is partially incompatible with the BGG and the BITV 2.0 due to the following exceptions.

Non-accessible content

The content listed below is not accessible due to incompatibility with the BGG and BITV 2.0:

• PDF files: PDF files are usually not accessible. As far as possible, summaries or essential contents of these publications are also published in HTML format. The Epidemiological Bulletin is partially accessible, the Journal of Health Monitoring is mostly accessible.
• Partly subtitles of videos. We endeavour to add subtitles to newly published videos as soon as possible.

Creation of this accessibility statement

This statement was created on 29 January 2025.

Feedback and contact details

Have you noticed any shortcomings in the accessibility of content on www.rki.de? Then you are welcome to contact us.

Ronja Wenchel, Internet Officer
Robert Koch Institute, Press and Public Relations
E-mail: webmaster@rki.de

Arbitration procedure

The Federal Government Commissioner for Matters relating to Persons with Disabilities has an arbitration service in accordance with Section 16 BGG.

The Arbitration service has the task of resolving conflicts between people with disabilities and federal public bodies. You can contact the arbitration service if you are not satisfied with the answers you receive from the above-mentioned contact options. The aim is to find a solution to a problem together.

The arbitration procedure is free of charge. You also do not need legal assistance.

You can find all the information about the arbitration procedure on the service's webseite. There you can read how the arbitration procedure works and how to apply for arbitration. You can also submit the application in plain language or in German sign language.

You can reach the arbitration centre at the following address:

Schlichtungsstelle nach dem Behindertengleichstellungsgesetz
bei dem Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen
Mauerstraße 53
10117 Berlin
Phone: (+49) (030) 18 527-2805
Fax: (+49) (030) 18 527-2901
E-mail: info@schlichtungsstelle-bgg.de